Privacy Policy

1. Who We Are

This website is operated by [COMPANY LEGAL NAME] Limited, a company registered in England and Wales under company number [COMPANY NUMBER].
Our registered office address is: [COMPANY LEGAL NAME] Limited [Street Address Line 1] [Street Address Line 2] [City] [Postcode] Wales, United KingdomFor any privacy-related enquiries, you can contact our data controller at:
Email: privacy@outplanfinance.com
‍Phone: [PHONE NUMBER]


2. What Information We Collect

We collect information you provide directly to us when you:

• Fill in our contact or enquiry forms
• Create or manage an account on our platform
• Subscribe to any of our plans or services
• Communicate with us via email or other channels

The types of personal data we may collect include your full name, email address, phone number, billing address, payment information (processed securely via third-party providers), and any financial information you choose to share as part of using our planning services.We also collect certain technical data automatically when you visit our website, including your IP address, browser type and version, pages visited, time spent on pages, and referring URLs. This is collected via cookies and similar tracking technologies.


3. How We Use Your Information

We use the personal data we collect to:

• Provide, operate, and improve our financial planning services
• Process your subscription and manage your account
• Respond to your enquiries and provide customer support
• Send you important service updates and administrative communications
• Send you marketing communications where you have given your consent, or where we have a legitimate interest in doing so
• Comply with our legal and regulatory obligations as a UK-regulated financial services provider
• Detect, prevent, and address fraud or security issues


4. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

• Contract: Processing is necessary to deliver the services you have subscribed to.
• Legal obligation: Processing is required for us to comply with applicable laws and regulations.
• Legitimate interests: We may process your data where it is in our legitimate business interests, provided those interests are not overridden by your rights.
• Consent: Where we rely on your consent, you have the right to withdraw it at any time.


5. How We Share Your Information

We do not sell your personal data. We may share it with trusted third parties in the following circumstances:

• Service providers who support our operations (e.g. payment processors, cloud hosting, email delivery, analytics platforms), under strict data processing agreements
• Regulatory authorities or law enforcement bodies where we are legally required to do so
• Professional advisers such as lawyers and auditors, where necessary

Any third parties we work with are required to handle your data in accordance with UK GDPR and our data protection standards.


6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.For active subscribers, we retain account data for the duration of the relationship plus a period of [X] years thereafter, in accordance with UK financial services record-keeping obligations.


7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access – to request a copy of the data we hold about you
• Right to rectification – to request correction of inaccurate or incomplete data
• Right to erasure – to request deletion of your data in certain circumstances
• Right to restrict processing – to request that we limit how we use your data
• Right to data portability – to receive your data in a structured, machine-readable format
• Right to object – to object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making – to not be subject to solely automated decisions with significant effects

To exercise any of these rights, please contact us at privacy@outplanfinance.com. We will respond within 30 days.


8. Cookies

We use cookies and similar technologies to improve your experience on our website, analyse traffic, and support our marketing activities. You can manage your cookie preferences through our cookie banner or your browser settings.For full details, please refer to our [Cookie Policy] — (link to be added).


9. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.


10. Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.


11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.


12. Contact & Complaints

If you have any questions or concerns about how we handle your personal data, please contact us at:
[COMPANY LEGAL NAME] Limited [Registered Address]
Email: privacy@outplanfinance.com
‍If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113